Troubleshooting Guide: How to Fix an iPhone That Won’t Turn On

This guide will provide step-by-step instructions on troubleshooting and fixing your iPhone, including some common causes and solutions.

Before You Begin: Check for Common Issues

Before we dive into the more complicated solutions, let’s check some common issues that may be causing your iPhone not to turn on:

  • Check your charging cable and adapter: Ensure they’re correctly plugged in and not damaged.
  • Try charging your iPhone with another power outlet or USB port.
  • Remove any case or screen protector: They may interfere with charging.
  • Check the lightning port for debris: Use a soft-bristled brush to remove any dirt or lint obstructing the charging port.

If your iPhone still doesn’t turn on after checking these issues, move on to the following solutions.

Solution 1: Force Restart Your iPhone

A force restart is the simplest solution to fix a frozen or unresponsive iPhone. Here’s how to do it:

  1. Press and hold the Sleep/Wake and Volume Down buttons simultaneously.
  2. Keep holding both buttons until the Apple logo appears on the screen.
  3. Release the buttons and wait for your iPhone to restart.

Force restart your iphone

Solution 2: Charge Your iPhone in Recovery Mode

If your iPhone doesn’t respond to a force restart, you may need to charge it in recovery mode. Here’s how:

  1. Connect your iPhone to your computer using a USB cable.
  2. Launch iTunes on your computer and make sure it’s the latest version.
  3. Press and hold the Sleep/Wake and Volume Down buttons simultaneously until you see the recovery mode screen.
  4. On the iTunes screen, click on the ‘Restore’ option to reinstall the iOS on your iPhone.

Note: This will erase all data on your iPhone. Make sure you’ve backed up your data before proceeding.

Put device to recovery mode

Solution 3: Check for Water Damage

Water may cause the device not to turn on. Here’s how to check for water damage:

  1. Check the liquid contact indicators (LCI): Depending on your iPhone model, the LCI can be in different places. Check Apple’s support website for specific instructions.
  2. If the LCI is red, pink, or any color other than white, your iPhone was exposed to liquid, which may also mean warranty loss.

Bring your iPhone to an authorized Apple service provider or an Apple store for repair if you find water damage.

Check iphone 12 for Water Damage

Solution 4: Check the lightning port for debris

When dirt or lint often obstructs this area, it makes it difficult for the connection with the charger to occur. To easily remove dirt, use a soft-bristled, gentle brush that won’t scratch the surface. With just a quick sweep of the soft bristles, you can ensure that your device will have a clear charging path and be ready for connected power! 

Charging port debris

Solution 5: Contact Apple Support

If none of the above solutions work, it’s time to contact Apple support. They can diagnose the problem and provide you with a solution. Here are the steps to contact Apple support:

  1. Go to Apple’s support website and select your iPhone model.
  2. Choose a category and topic that best describes your issue.
  3. Click on the ‘Contact Apple Support’ option and choose how you want to get help, such as live chat, phone call, or email.


More fixes for iPhones:

Gyula Virag
Gyula Virag

Gyula is a developer and a passionate geek father with a deep love of online marketing and technology. He always seeks challenging adventures and opportunities to create something permanent in the digital world.

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